技術支援
遇到問題或想給建議，直接寫信給我們就好，是真人回覆。
聯絡方式
為了讓我們更快幫上忙，來信時請盡量附上：遊戲名稱與版本、你的裝置型號與系統版本、 問題發生的畫面截圖，以及如果是進度或購買問題，請附上你在遊戲中的暱稱。
常見問題
我換手機了，進度會不見嗎？
如果你是用訪客身分遊玩，進度綁在原本那台裝置上，換手機不會自動帶過去。 建議在舊手機上先到檔案 → 綁定帳號綁定 Apple 或 Google 帳號， 新手機用同一個帳號登入就會把進度拉回來。
我買了東西但沒有收到
請先確認網路連線正常，然後在商店頁面點「恢復購買」。 多數情況下這樣就會補發。如果仍未入帳，請來信並附上 App Store 或 Google Play 寄給你的收據信，我們會手動處理。
怎麼取消訂閱？
訂閱由 Apple 或 Google 管理，不是在遊戲裡取消。 iOS 請到設定 → 你的名字 → 訂閱項目； Android 請到 Google Play → 個人資料 → 付款與訂閱。 取消後仍可使用到當期結束。
我想刪除我的帳號和資料
在遊戲內設定 → 帳號 → 刪除帳號即可，或來信告訴我們你的暱稱與註冊方式。 刪除後存檔無法復原，詳情見隱私政策。
遊戲需要一直連網嗎？
不用。關卡都可以離線玩，你的進度會先存在手機裡，等下次有網路時自動同步上雲。 只有排行榜、活動公告與新題目下載需要連線。
我覺得某一關的題目有錯
這對我們很有幫助，請務必告訴我們。來信附上關卡編號與截圖， 我們每一則都會實際去驗算。
Support
Something wrong, or an idea to share? Just email us — a real person replies.
Contact
Email: support@handchill.com
To help us help you faster, please include: the game name and version, your device model and OS version, a screenshot of the problem, and — for progress or purchase issues — your in-game nickname.
Frequently asked questions
I got a new phone. Will I lose my progress?
If you play as a guest, your progress is tied to the original device and will not transfer by itself. On your old phone go to Profile → Link account and link an Apple or Google account, then sign in with the same account on the new phone to pull your progress back.
I paid but did not receive my purchase
Check your connection, then tap Restore Purchases on the Shop screen. That resolves most cases. If it still has not arrived, email us with the receipt that App Store or Google Play sent you and we will sort it out manually.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not inside the game. On iOS: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions. You keep access until the end of the paid period.
I want to delete my account and data
Use Settings → Account → Delete account in the game, or email us with your nickname and sign-in method. Deleted saves cannot be recovered — see the Privacy Policy.
Does the game need to be online?
No. Levels are playable offline; your progress is saved on the device and syncs to the cloud the next time you have a connection. Only leaderboards, event notices, and new puzzle downloads need the network.
I think a puzzle is wrong
That is genuinely useful to us, so please tell us. Send the level number and a screenshot and we will work through it by hand.